From the DMN - Nov. 18 ...
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But they sparred for more than an hour over one recommendation that hit especially close to home: Council members must stop subverting the city's 311 call system, which processes citizens' concerns, by pushing through constituents' code enforcement requests.
City staff estimated that 311 personnel spend about half their time addressing individual council members' concerns. These city employees can't prioritize work or do their jobs effectively, McKinsey's report concluded.
Too bad, said council member Maxine Thornton-Reese.
"An 88-year-old lady has had a crack house next to her for 15 years. I've got to represent her," Dr. Thornton-Reese said.
"I'm going to pick up the damn phone and call," council member Bill Blaydes said.
He said the 311 system is unorganized and constituents expect their elected representatives to help them in times of need.
"When I see old tires and mattresses, when I see grass up to my knees, what am I supposed to do when my constituents call me? Nothing?" council member James Fantroy asked. "I was elected by the people, not McKinsey."
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